Terms of Use
1. Late Arrivals, Cancellations & Deposits
Up to 10 minutes’ tolerance. After this time, the service may need to be shortened, rescheduled or cancelled depending on availability.
All appointments require a deposit to secure the booking. The deposit is deducted from the final service price.
At least 24 hours’ notice is required for cancellations or changes. With less than 24 hours’ notice, the deposit may be lost. Rescheduling within the required notice keeps the deposit valid.
2. Colour & Chemical Services
A consultation and/or patch test may be required before certain colour or chemical services.
Results may vary depending on previous colour history, natural hair colour, hair condition, porosity and previous chemical treatments. Some transformations may require more than one appointment to achieve the desired result safely.
We reserve the right to adjust or refuse a service if we believe the condition of the hair or scalp may be compromised.
3. Lightening Services
For bleaching, highlights or balayage services, the health and integrity of the hair will always be prioritised. The desired level of lightness may not always be achievable in one appointment.
4. Keratin & Other Chemical Treatments
Results and durability may vary depending on the client’s natural hair, previous treatments, aftercare, washing routine and hair growth.
Clients must inform the stylist of any previous colour, bleach, henna, keratin, relaxer, perm or other chemical treatments.
5. Corrections & Concerns
If you have any concerns about your service, please contact us as soon as possible. Any correction or adjustment must be assessed by the salon before another colour or chemical service is carried out elsewhere.
6. Personal Belongings
The salon cannot accept responsibility for personal belongings that are lost, damaged or left unattended.